1. Introduction

Thompson’s VW is committed to protecting and respecting your privacy according to the POPI Act. This policy explains how we collect, use, store, and safeguard your personal information when you interact with us online, in our dealership, or through our partners.

2. Information We Collect

We may collect the following types of personal information:

• Contact Details: Name, phone number, email address, and physical address.
• Vehicle Information: VIN, registration details, and service history.
• Financial Information: Information required for finance applications and trade-in services.
• Digital Interactions: Website usage data, cookies, and social media engagement.

3. How We Use Your Information

Your information is used to:

• Process vehicle purchases, trade-ins, and financing applications.
• Schedule services, repairs, and test drives.
• Communicate promotions, offers, and dealership updates.
• Comply with legal and regulatory requirements.
• Improve customer experience and dealership services.

4. Sharing of Information

We may share your information with:

• Volkswagen Group Africa and affiliated companies.
• Financial partners such as Volkswagen Financial Services.
• Service providers assisting with IT, marketing, and logistics.
• Regulatory authorities when required by law.

We do not sell your personal information to third parties.

5. Data Security

We implement strict technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Access is limited to authorized personnel only.

6. Your Rights

You have the right to:

• Request access to your personal information.
• Correct or update inaccurate details.
• Withdraw consent for marketing communications.
• Request deletion of your personal data, subject to legal obligations.

7. Cookies & Digital Tracking

Our website uses cookies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings.

8. Contact Us

For questions or to exercise your privacy rights, please contact: